Mission Statement
"The objective of the F. W. Webb Company is to grow our distribution business by constantly and consistently improving Customer Service. Through the research and implementation of better and
improved methods of performing all facets of 'delighting' the customer, we ensure our growth, profitability, and survival".
Doing right by the customer once means we've earned the right to try a second time, and that's all it means. We must prove to that customer that we're better than the next guy
every time out if we want to be the supplier of choice." John Pope, Owner
F.W. Webb is committed to continuous improvement through CIP 9000, which involves every Webb employee. "We are much more efficient,"says Jack Hester, "and it has nothing to
do with management. Given the freedom to make changes, our people have found ways to save time, better satisfy customers, eliminate paperwork and streamline the way we do business." Jack Hester, Chairman
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